Quality. is_part_of Management. Right first time His position was that where there are zero defects, there are no costs associated with issues of poor quality; and hence, quality becomes free Right first time http://www.mindtools.com/pages/article/newTMC_87.htm Right first time Zero defects is a way of thinking and doing that reinforces the notion that defects are not acceptable, and that everyone should do things right the first time. The idea here is that with a philosophy of zero defects, you can increase profits both by eliminating the cost of failure and increasing revenues through increased customer satisfaction Six sigma        Vr.154, Jan 2009     Readme