| | |
|---|
| Accessibility |
Ensuring that all residents have an opportunity to be involved |
| Capacity Building |
Identifying areas of weakness preventing involvement of residents (in terms of interest, subject areas and skills) and developing plans to increase involvement |
| Communication |
Providing relevant and structured information and feedback to residents through meetings, publications and the electronic communication systems |
| Consultation |
Undertaking a continuous and structured programme to review our main policies, procedures and strategies with customers |
| Influence |
Maintaining and developing the involvement of residents informal structures within the organisation and our mission, strategic direction, polices and procedures |
| is_part_of |
Community. |
| is_part_of |
Housing. |
| Service Review |
Undertaking a continuous and structured programme to assess the quality and value for money of services we provide to customers |
