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(1) Tenant involvement and empowerment -
requirements relating to customer service, choice and complaints, involvement and empowerment and understanding and responding to diverse needs of tenants |
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(2) Home -
requirements relating to quality of accommodation and repairs and maintenance |
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(3) Tenancy -
requirements relating to allocations, rent and tenure |
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(4) Neighbourhood and community -
requirements relating to neighbourhood management, local area co-operation and anti-social behaviour |
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(5) Value for money |
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(6) Governance and financial viability |
| Accessibility / Adaptions |
../concept/accessibility. |
| Cultural shift |
Embracing a cultural shift to deliver services based on more meaningful engagement with tenants |
| Defect. |
Any repair in the first year of a new build is regarded as a defect |
| Good Housing |
![care.htm [housing_good.jpg]](image_files/housing_good.jpg) |
| has_part |
Resident_involvement. |
| has_type |
Scheme. |
| has_type |
Supported_Housing. |
| Housing Toolkit |
http://www.housingcorp.gov.uk/upload/doc/Efficiency_Toolkit.doc (.DOC, Word Document) |
| Social Housing Regulation |
http://www.tenantservicesauthority.org/upload/pdf/What_does_the_framework_mean_for_you.pdf |
| TAS Six Standards |
http://www.tenantservicesauthority.org/server/show/ConWebDoc.20179 |
| TSA |
Tenant Services Authority |
| TSA Customer choice |
Provide choices, information and communication that is appropriate to the diverse needs of their tenants in the delivery of all standards |
| TSA Customer complaints |
Have an approach to complaints that is clear, simple and accessible that ensures that complaints are resolved promptly, politely and fairly |
| TSA Involvement and empowerment |
Consulting with their tenants and acting reasonably in providing them with opportunities to agree local offers for service delivery |
| TSA Involvement and empowerment |
Offering all tenants a wide range of opportunities to be involved in the management of their housing, including the ability to influence strategic priorities, the formulation of housing-related policies and the delivery of housing-related services |
| TSA Understanding and responding to the diverse needs of tenants |
http://www.tenantservicesauthority.org/upload/pdf/Regulatory_framework_from_2010.pdf |
